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Quick diagnosis

The agent doesn’t respond. What do I do?

  1. Open Settings → Danger zone
  2. Click Restart
Active sessions are interrupted, but data, settings and tasks are kept. You don’t need to delete the workspace.

Why did a task break after I removed an integration?

When you remove a connection, every task that uses it stops working. Connect the service again. Next time, disable the integration first, check nothing broke, and only then remove it. More in Apps and integrations.

Why is the bot silent in a Telegram group?

In groups the agent only replies to messages addressed to the bot with its @username or replies to its own messages — so it doesn’t clutter the chat. Also check that the bot is an admin with permission to send messages and that Channels → Telegram has the correct Chat ID. More in Telegram.

Why do my credits run out so fast?

Each task run uses message credits, and calls to external services also use integration credits. A trigger on every new email with a busy inbox uses credits much faster than a scheduled task.
  • If you don’t need an instant reaction, use a scheduled task
  • Check less often: once an hour instead of every 15 minutes
  • Keep triggers for urgent things only, such as emails from VIP clients

Why doesn’t the agent do what I ask in chat?

Knowledge takes priority over memory. If SOUL.md says “Never create meetings without explicit confirmation”, the agent will propose the meeting details for confirmation even if you asked it to create the meeting right away. To change the behaviour, edit Knowledge.

Where do I go if nothing helped?

Write to support in Telegram. Describe what you did, what you expected and what you got, and attach a screenshot.